You can reach out to IPASS customer service at 1-800-824-7277. Their dedicated representatives are available to assist you with your inquiries during the following hours: Monday through Friday, from 7 am to 7 pm CST. You can also use this IPASS Illinois customer service line to file complaints or share compliments. The team will be ready to provide solutions to any problems or furnish the information you require.
Monday through Friday from 7 AM-5 PM Central Time.
Go to the bottom of the Illinois Tollway Contact Us page and click on the green "Customer Service Team" button.
Illinois Tollway Headquarters
2700 Ogden Avenue
Downers Grove, IL 60515
Hours: 8:00 a.m. to 5:30 p.m.
Dispute a charge by filling out this form and sending it to the address indicated.
Close your account: You can do this in person at a Customer Service Center or by mail.
If mailing, send your transponder, wrapped in foil, with a letter requesting that the I-PASS account be closed.
The letter also should include your return address.
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